The portal with the largest Spanish-speaking community of users, Psicofxp.com, hired us to perform a heuristic evaluation with the goal of identifying areas of opportunity to improve the quality of its users’ browsing experience. A diagnosis was made based on content, web design, technology, and usability variables. As a result, the client received a complete report with recommendations and practical improvements to be made on each of these topics. The second project done with this client consisted on the benchmark analysis of content management systems for their portal. The analysis included the comparison of 11 different variables disaggregated into more than 180 items, including ease of use, support, security and performance.