Clients

CableVisión

2011

CableVisión is the biggest Cable TV and ISP company of Argentina. They asked us for redesigning the information architecture of their call center system which is used by customer support representatives for providing technical and marketing services to clients. We used a combined technique of contextual inquiry and qualitative interviews with different profiles of users of the system. All the information gathered allowed us to create a new concept and structure for the tool with the objective of making it more effective, efficient and friendly for end users.   

SIU

2011

SIU is a consortium of Argentine universities that provides technology services for the National University System. One of its main products is the SIU-Guaraní system which is used by top universities all throughout the country with the purpose of managing students’ information. Within the context of a user-centered design methodology, we redesigned the information architecture and the interaction of the system. The project had two different sets of iterations with users in which we used usability tests at the beginning and iterative prototyping at the end. Results were very good with increases of 18% in effectiveness, 56% in efficiency and 26% in user satisfaction.     

Guía Oleo

Visit Guía Oleo
2010

In a project we carried on together with Icograma, our interaction design partner agency, we redesign the most popular restaurant guide of Argentina. Our job was focused on bringing together business objectives with content and functionality strategies that allows Oleo Guide to reposition itself in the new context of social web, providing useful services for its users. We also conducted some rounds of usability testing and paper prototyping sessions.

Intercomgi

Visit Intercomgi
2010

Intercomgi is one of the major software factories in Argentina. Located in Tandil city, Buenos Aires province, Intercomgi develops products and services for international markets. In this opportunity we helped them to redesign a SEO Marketing Tool. We used our proved user-centred design methodology that involved information architecture, interaction design and a paper prototyping process.

Molinos Río de la Plata

2010

Once again Molinos Río de la Plata S.A. trusted us for a new project. In this case we help them in the redisign of a online trading tool, used by the company for managing beans transactions with its clients. In order to accomplish the objectives planned, we developed a user-centred methodology that involved usability testing and paper prototyping. As part of our research process, we had the opportunity to make a visit to the plant from which the company exports and produces products, as well as the Rosario Commodities Exchange building.  

Techint Group

2010

Interface design of the corporate performance management tool. In the context of a user-centred design methodology that involved qualitative interviews, usability testing and paper prototyping with final users, we designed the interface of the tool which is used by the company for planning annual objectives and measuring nearly 15.000 employees around the world. The interface was designed with the purpose of been used for five business units and in five languages.

Molinos

2009

Molinos, one of the leading companies in the Argentinean retail market, asked us the development of a training program about usability, information architecture and user-centred design tailored for its IT and Marketing teams. Topics were covered combining theory, methodology and practical exercises with the purpose that Molinos' team could bring different usability techniques into their interfaces development processes.

BW

Visit BW
2009

The agency specialized in internal and corporate communications ask us to help them improve their newsletter openings and readings rates. In order to accomplish that we developed a round of usability testings and interviews with agency's clients at their own work spaces with the purpose of get insights about the real interactions that took place at the moment the newsletter was received and read.

HOMEX

2009
One of the biggest construction companies of Mexico asked for the redesign of its corporative site. Our work consisted in the interaction design, information architecture and implementation of Joomla like content administrator. 

Clarín Global

2009

The Clarín Group, for their Clarín Global unit, hired us to offer training on usability, user-centred design and information architecture.  Training was directed to their development team, responsible for the websites masoportunidades.com, tipete.com and clarin.com among others.

Banco de Galicia

Visit Banco de Galicia
2008

Banco Galicia, for their Home Banking Portal, requested consultancy in usability for the development and launching of their new website. Consulting was planned in three successive stages starting with the diagnosis, then a Heuristic Evaluation, and lastly a series of usability tests for different user profiles. As a result, the bank’s internal team was able to identify a group of areas of opportunity and, with that, develop an implementation plan for the improvements suggested by the consulting team.

Ferromel

Visit Ferromel
2008

Complete development of the corporate website of Ferromel, dedicated to the construction of train tracks through modern systems.  This important Argentine company belongs to the Emepa Group, for whom we have already developed corporate websites for some of their different companies.  This project included design, information architecture and programming.  The website also includes a dynamic content administrator.

ComFlyer

Visit ComFlyer
2008

Comflyer requested a Heuristic Evaluation with the purpose of improving the usability of their website.  This process allowed us to identify improvement opportunities that were categorized according to their grade, and then plan concrete implementation actions to improve user experience with the website.

Comisión Nacional de Comunicaciones

Visit Comisión Nacional de Comunicaciones
2008

The National Communications Commission (CNC) requested that we develop a usability diagnosis for their institutional website.  Our client’s main purpose was to identify areas of opportunity to begin a website redesign process.  A Heuristic Evaluation was done, consisting of an analysis of content, design, functionality and usability variables, and recommendations for improvement were made based on identified areas of opportunity.

Mapa de la Inseguridad

Visit Mapa de la Inseguridad
2008

We performed a usability test on the first social website about safety in the Province and City of Buenos Aires: the Safety Map.  The project was finalized before the official launch of their website in order to assess its ease of use.  To this end, they recruited potential users and asked them to perform a series of tasks, such as entering a crime event into the website or consulting those already uploaded.  Results with recommendations for improvement were at the client’s disposal within a week.

Consejo de Investigadores de la Opinión Pública de México

2007

We have developed the entire website for the Public Opinion Research Council of Mexico.  The project included the definition of information architecture, graphic design and programming.  The website also includes a dynamic content administrator.

Hidrovía

Visit Hidrovía
2007

Development of the corporate website for HIDROVÍA, operating company for the Rivers de la Plata and Paraná.  The project included the definition of information architecture and the development of a dynamic interface for content administration.After the web site development,  Hidrovía entrusted us again for the implementation of the new corporate image in the site.

Fundación Hayek

Visit Fundación Hayek
2007

The Friedrich A. von Hayek has trusted us for the complete development of their website.  The project included the definition of information architecture, design, programming and the addition of a dynamic content administrator.  In addition, the website is systematically updated as we are in charge of performing all up-keeping tasks.

Psicofxp

Visit Psicofxp
2007

The portal with the largest Spanish-speaking community of users, Psicofxp.com, hired us to perform a heuristic evaluation with the goal of identifying areas of opportunity to improve the quality of its users’ browsing experience.  A diagnosis was made based on content, web design, technology, and usability variables.  As a result, the client received a complete report with recommendations and practical improvements to be made on each of these topics.  The second project done with this client consisted on the benchmark analysis of content management systems for their portal.  The analysis included the comparison of 11 different variables disaggregated into more than 180 items, including ease of use, support, security and performance.

Adimra

Visit Adimra
2006

Definition of content structure, browsability, Labels and storyboarding for ADIMRA’s new website.

Miguel Peraza

Visit Miguel Peraza
2006

Website development for Miguel Peraza, a famous self-taught Mexican sculpture. The project included the definition of information architecture, design and programming.

Guía YPF

Visit Guía YPF
2006

Definition of content structure, browsability, tags, storyboarding and web content for their new website on tourist itineraries. Benchmark analysis between the YPF Guide and five other online tourist guides from Argentina, USA and Europe.

Don Benjamín

Visit Don Benjamín
2006

Complete development of the corporate website for Estancias and Cabañas Don Benjamin, including the catalogue of animals together with technical details and family tree, among other functions and services.

YPF Serviclub

Visit YPF Serviclub
2006

REPSOL YPF hired us to improve online user experience for their ServiClub program with regards to their branding, and in planning a new set of functions and services.

EMEPA

Visit EMEPA
2006

Complete development of the corporate website for EMEPA, an important metallurgical company. The project included design, information architecture and programming. The website includes a content administrator and an extranet exclusive for providers.

SOMEE

Visit SOMEE
2006

Complete development of the corporate website for SOMEE, the Mexican Society for Electoral Studies. The project included design, information architecture, programming and content upload.

APO

Visit APO
2006

Complete development of the corporate website for APO, a Mexican firm offering Human Resource Services. We were hired for its design, information architecture and programming. The website includes an online system to view real time foreign exchange rates.

Escobedo Consultores

Visit Escobedo Consultores
2006

Complete design for the corporate website for Escobedo and Escobedo Consultants, an important Mexican firm. The project included design, information architecture and programming. The website includes an online system to view real time foreign exchange rates.

Petrobras

Visit Petrobras
2005

Development of interactive tutorials for personnel training in software management and internal applications.

Argentina-GO

Visit Argentina-GO
2005

Paid positioning campaigns for search engines, content maintenance, usability consulting, and development of tools and comprehensive plans for eMarketing.

Ferrovias

Visit Ferrovias
2005

Redesign of their graphic interface, reorganization of content, and addition of new functions among which there is an option for consulting schedules and service status in real time.

Neoris

Visit Neoris
2005

Neoris hired us to consult on the usability and information architecture for some of their most important clients.

ABC Consulting

Visit ABC Consulting
2005

Writing and editing of texts according to web standards, adapting style and format to the specific characteristics of this medium.

Cablevision

Visit Cablevision
2003

Definition of information architecture, browsability scheme, interface design and interactive applications.

CEMEX

Visit CEMEX
2002

Consulting and definition of information architecture for their communities in Human Resource practice.

Bank Bostom_en

Visit Bank Bostom_en
2002

Consulting and corporate website development for Latin American private bank.

Banelco

Visit Banelco
2001

Consulting, information architecture, style handbook, branding & naming, design and extranet development.

HayGroup

Definition of information architecture, browsability scheme, content editing and interface design.